Frequently Asked Questions

Browse our collection, add items to your cart, and proceed to checkout. Payments are processed securely through Razorpay.

Yes — you can modify or cancel your order before it has been dispatched. Please contact us as soon as possible. Once the order has shipped, changes are no longer possible.

Yes. You will receive a confirmation email with your order details immediately after placing your order.

We accept UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), and netbanking. All payments are processed through Razorpay.

Absolutely. Razorpay is PCI-DSS compliant, meaning your payment data is handled with the highest security standards. Iridelle never stores your card details.

If a payment fails or is deducted without order confirmation, the amount will be automatically refunded to your original payment method within 5–7 business days.

We ship pan-India — all states and union territories.

Metro cities: 3–5 business days. Rest of India: 5–7 business days. Delivery timelines start after your order has been dispatched.

Shipping is free on orders above ₹999. For orders below that, a flat shipping fee of ₹79 applies.

A tracking link will be sent to your email once your order has been dispatched. You can use it to follow your shipment in real time.

Not currently. We only ship within India at this time.

We accept return, replacement, or refund requests only for genuine damaged, defective, or incorrect items. You must email [email protected] within 24 hours of delivery with your order number and clear photos or video proof.

Change-of-mind requests, style or colour preferences, accidental orders after dispatch, custom or personalised orders, worn or altered items, customer-caused damage, and sale or clearance items are non-returnable.

Approved refunds are processed within 7–10 business days after inspection approval and are credited back to your original payment method via Razorpay.

Our bracelets are handcrafted using iridescent glass beads with angelic charm accents. Each piece is assembled by hand in Bengaluru.

Each piece is handmade. Natural variations in colour and iridescence make every bracelet unique — that is part of what makes it special.

Avoid contact with water, perfume, and chemicals. Store your bracelet in the pouch provided. Handle with care — glass is delicate. Clean gently with a soft, dry cloth only.

Email us at [email protected] or call +91 7019065881. Our support team is available Monday to Friday, 10 am – 6 pm IST.

We respond to all enquiries within 24 hours on business days.